Messages that arrive out of hours
At night or at the weekend nobody replies. People who write at those times are usually asking your competitors too, and whoever answers first wins.
Viliera CRM · WhatsApp
WhatsApp Business with AI inside your CRM
Your customers message you on WhatsApp at all hours. Viliera connects your number through the official API, replies instantly with your business information, books appointments in your calendar and saves every conversation on the customer’s record so your team can pick it up from there.
Card required · Set up in minutes · Support in English and Spanish
Today’s conversations
AI on duty- Laura M.Asked about prices · answered by the AI
- Jorge T.Appointment booked for Thursday at 10:00
- Elena S.Asked to speak to a person · assigned
How the AI works
- Replies
- Qualifies
- Offers slots
- Books
- Alerts the team
The problem
What slips through every week
Conversations scattered across phones
Every sales rep with their own WhatsApp: nobody sees what was said, data is lost when someone leaves and you don’t know how many contacts come in that way.
Repeated questions that eat up hours
Prices, opening hours, where you are, how it works. The team answers the same thing twenty times a day instead of closing sales.
How Viliera solves it
Features already in the CRM, applied to your day-to-day
Official WhatsApp Business API
Your own number connected through Meta’s official API, with a shared inbox for the whole team and every conversation on the customer’s record.
AI that replies with your information
It answers from your knowledge base and your website content, in your tone and in the customer’s language. What it doesn’t know, it doesn’t make up: it passes it to the team.
Books the appointment in the conversation
It asks which day suits them, offers free slots from your calendar and leaves the appointment booked and confirmed, with its reminder.
Hands over to a person when needed
If the customer asks, or the enquiry calls for it, the AI stops and alerts your team with a summary of the conversation.
Approved templates and campaigns
Confirmations, reminders and campaigns with templates approved by Meta, respecting the 24-hour window and your sending hours.
Everything measured
How many contacts arrive through WhatsApp, how many the AI answers, how many end up booking and how much AI you use each month.
An example, step by step
A Saturday night, from question to appointment
An illustrative case with fictitious names: this is how Viliera is used on a normal day.
Saturday, 23:10
A message arrives
Jorge writes to ask how much the service costs and whether you can see him next week. His record is created as a new WhatsApp lead.
Saturday, 23:10
The AI replies instantly
It explains the guide price listed in your knowledge base and asks which day and time suit him best.
Saturday, 23:12
He picks a slot and it’s booked
The AI offers him three free slots from your calendar, Jorge picks Thursday at 10:00 and receives the confirmation.
Monday, 9:00
The team finds it all done
The appointment is in the calendar, the conversation is on the record and the assigned sales rep reads the summary before calling him to prepare the visit.
Frequently asked questions
Yes. Viliera works with Meta’s official API, using your own business number. We guide you through connecting it from Settings → WhatsApp AI. We don’t use unofficial shortcuts that could get your number blocked.
More features
Other Viliera CRM features
- AI voice agentAn agent that answers calls and rings new leads, with every call transcribed on the record.See page
- Online bookingCalendly-style booking links connected to the CRM calendar, also from the chat and WhatsApp.See page
- Automations“When this happens → do this” rules that send WhatsApps, emails, tasks and calls on their own.See page
We’ll show you with a case like yours
Tell us how you work and we’ll show you Viliera set up for your industry. Or get started on your own: 14 days free, card required.