WhatsApp with AI
On the official WhatsApp Business API. Replies with your company’s information, remembers context and hands over to a person when needed.
From CRM to ARM
ARM: the AI CRM that doesn’t just store, it acts
ARM stands for Agentic Relationship Management. It’s the next step after CRM: AI agents that answer, qualify and follow up for your team, with a person always in charge.
14 days free · No card · Human support
The evolution
Three generations of sales software
Each one includes the previous one. What changes is who does the work.
01 · Records
Traditional CRM
A contact database and a pipeline. It works if your team fills it in: if nobody writes, nobody replies.
- Contacts and deals
- Manual reminders
- Reports on what already happened
02 · Suggests
AI CRM
The usual CRM with an assistant that summarises, scores and proposes. Action still depends on a person.
- Lead scoring
- Summaries and drafts
- Recommended next step
03 · Acts
ARM
AI agents that do the repetitive work in every channel, in seconds and at any hour, and hand over to a person whatever needs judgement.
- Replies on WhatsApp and your website chat
- Calls, qualifies and logs the summary
- Prioritises each day’s follow-ups
Comparison
Traditional CRM vs AI CRM vs ARM
| Situation | Traditional CRM | AI CRM | ARM · Viliera |
|---|---|---|---|
| A customer writes at 11 pm | Waits until tomorrow | Waits, with a summary ready | Reply in seconds with your company’s information |
| Calls | Made and logged by the rep | Transcript and summary | Voice agent that answers and calls; summary on the record |
| Follow-up | Depends on memory | Suggested tasks | “Today”: who to call first and why |
| Appointments | Booked by hand | Suggested slots | Customers book themselves; automatic reminder and confirmation |
| Customer history | Written by the team | AI helps complete it | Calls and conversations summarised on the record |
| Who decides | Your team | Your team | Your team: AI does the repetitive work and escalates what matters |
Viliera’s ARM
What the AI already does today inside your CRM
AI chat on your website
Answers your website visitors instantly and saves the contact as a lead, with its page and campaign.
Voice agent
Answers calls and calls new leads. Every call is transcribed and summarised on the record.
Forms and online booking
Forms with your own questions and booking links: customers pick a slot and the appointment comes in with a reminder.
“Today”: who to call
Every morning, a ranked list with the reason for each call: new leads, follow-ups, unconfirmed appointments.
Email and reminders
Emails from the record, appointment reminders and confirmations, tasks and alerts for leads nobody answered.
Scoring and AI coach
Scores every lead, recommends the next step and coaches each rep with their own data.
Your AI, your choice
Use Viliera’s AI included in your plan or connect your own OpenAI, Claude or Gemini key.
A person in charge
Agentic doesn’t mean out of control
- The AI hands the conversation to a person when it should.
- You choose which channels the AI handles and which your team handles.
- Everything stays on the record: what the AI said, when and to whom.
- Each company’s data is isolated and never crosses between customers.
Does your company need an ARM?
- Customers write or call outside business hours.
- You lose customers because nobody replied in time.
- Follow-ups depend on someone’s memory.
- You sell over WhatsApp, by phone or after a form.
- You want to handle more without hiring more people.
If two or more sound familiar, an ARM fits your company.
ARM: frequently asked questions
ARM stands for Agentic Relationship Management. “Agentic” means the AI doesn’t only analyse, it acts: it replies, calls, books and follows up.
Move from CRM to ARM today
14 days free, no card. We help you connect WhatsApp and your website.