Omnichannel customer response
We centralize conversations and automate responses with business context.
- Smart priority-based routing
- AI responses trained by your business
- Automatic escalation to human agents
AI Automation for High-Performance Teams
AI Automation
that remove manual work, errors, and bottlenecks
At Viliera we design and build custom intelligent workflows with Node.js, n8n, WhatsApp APIs, Meta, OpenAI, Claude, CRMs and ERPs. We automate real operations with a strict focus on security, traceability and measurable ROI.
NDA availableGDPR-first approachObservability and logsSafe rollback
Automation Workflow
n8n + Node.js + LLM APIs1. Message received
New lead detected from WhatsApp or Meta Ads
2. AI Analysis
Classifies urgency, service type, and close probability
3. CRM Update
Updates contact, scheduling, and sales pipeline
4. Team Notification
Sends WhatsApp/Email alerts and creates daily report
What We Automate in Practice
Automations designed to eliminate repetitive tasks, accelerate customer response, and improve real-time decision-making.
Backoffice and internal operations
We reduce manual load across administration, support, and operations.
- Data extraction from email/PDF
- Automatic CRM/ERP updates
- Event-based triggers and rules
Sales workflow and reporting
We turn fragmented data into actionable decisions for your commercial team.
- Automatic lead scoring
- Multichannel follow-up sequences
- Real-time KPI dashboards
Compliance and control
We automate without sacrificing governance, traceability, or security.
- Auditable flow history
- Anomaly and failure alerts
- Permissions and environment controls
Robust Integrations with Your Existing Stack
We do not force a rigid stack. We design the architecture that best fits your operations, team, and budget.
Node.js
n8n
WhatsApp Cloud API
Meta Ads
OpenAI API
Claude API
HubSpot
Salesforce
Pipedrive
Google Sheets
Airtable
Slack
Telegram
Zapier
REST / Webhooks
High-Impact Scenarios by Industry
Real examples of how well-designed automation improves productivity, quality, and operational speed.
Clinics and healthcare centers
Fewer no-shows, more effective appointmentsAutomatic reminders, missed appointment recovery, and request triage by urgency and specialty.
- ✓WhatsApp appointment confirmation with AI
- ✓Staggered reminders and automatic rescheduling
- ✓Human-channel fallback when needed
Law firms
Lower friction in intake and follow-upLegal intake automation, document collection, and client status updates across each matter.
- ✓Case pre-qualification with smart forms
- ✓Automated document checklist
- ✓Procedural milestone alerts and internal tasks
E-commerce and retail
Higher conversion and better after-salesFlows for cart recovery, order tracking, and contextual support powered by AI.
- ✓Real-time transactional messaging
- ✓Behavior-based recommendations
- ✓Support routes based on user intent
B2B service companies
More predictable sales pipelineForm, WhatsApp, and CRM integration to accelerate commercial response and close rates.
- ✓Automatic lead assignment to the right team
- ✓AI-assisted follow-up sequences with business rules
- ✓Executive reports for sales leadership
Viliera Delivery Method
A clear technical process that takes your idea to production workflows with control and security.
01
Process discovery
We map bottlenecks, repetitive work, current systems, and business goals.
02
Workflow architecture and design
We define events, rules, integrations, security, error handling, and traceability.
03
Functional MVP in controlled environment
We build a priority workflow to validate impact on time, quality, and efficiency.
04
Technical and business testing
We run load tests, edge cases, and functional validation with your team.
05
Phased rollout and enablement
We release in stages with training for operational and leadership teams.
06
Continuous data-driven optimization
We iterate with real metrics to improve performance, accuracy, and operating costs.
Technical and Operational Trust from Day One
Our approach is not AI hype. We build maintainable, auditable systems that are ready to scale.
- ●Modular architecture to avoid dependency on a single tool.
- ●Technical documentation and knowledge transfer to your internal team.
- ●Versioning, environments, and monitoring to prevent critical incidents.
- ●Integrations designed to scale with new channels or AI providers.
30-70%
less manual workload
< 60s
automated response
24/7
continuous operation
+ROI
measurable impact
Frequently Asked Questions
Do you only work with n8n or also custom development?+
We do both. If your case needs complex logic, advanced security, or high throughput, we combine n8n with Node.js microservices and custom architecture.
Can you integrate WhatsApp with CRM and sales tools?+
Yes. We integrate WhatsApp Cloud API with CRMs like HubSpot, Pipedrive, or Salesforce, plus ERPs and internal platforms via APIs/webhooks.
Is it safe to automate sensitive processes with AI?+
When designed correctly, yes. We apply data minimization, access controls, event traceability, and environment separation to meet security requirements.
How soon can we see first results?+
In many projects we deliver a first functional workflow within weeks. Exact timing depends on existing systems, rule complexity, and integration depth.
Turn Manual Operations into an Intelligent System
If your team is losing hours on repetitive tasks, we help you automate with robust architecture, quality control, and business vision.