Leads that go cold before anyone calls
A lead comes in at 11 and the team calls at 6 in the evening. By then they have already spoken to two other companies.
Viliera CRM · Voice agent
An AI voice agent that calls your leads within minutes
The lead you call in the first few minutes is the one most likely to convert. Viliera’s voice agent rings new leads within your hours, answers incoming calls, resolves questions with your business information and leaves every call transcribed and summarised on the record.
Card required · Set up in minutes · Support in English and Spanish
Agent calls
Today- Carlos D.Called after 5 min · wants an appointment
- Nuria P.No answer · retry at 17:00
- Óscar L.Incoming call · questions answered
Every call
- Calls or answers
- Talks
- Summarises
- Record updated
- Next step
The problem
What slips through every week
Missed calls while the team is busy
Every unanswered call is an opportunity walking away, and returning them all takes hours.
Calls that leave no trace
What was said stays in the memory of whoever made the call. The next colleague starts from scratch.
How Viliera solves it
Features already in the CRM, applied to your day-to-day
Calls new leads
Schedules the first call a few minutes after the lead comes in, always within your calling hours, with retries if there’s no answer.
Answers incoming calls
Picks up with your business information, resolves frequent questions and collects what your team needs.
Transcript and summary on the record
Every call is recorded, transcribed and summarised on the lead’s record, with its outcome.
Respects your calendar
It won’t call back someone who already has an appointment or has already spoken to your team, and stops once the lead is past first contact.
With your own accounts
Works with your telephony account (Twilio) and voice account (ElevenLabs): numbers and minutes in your name, no shared accounts.
Part of your automations
An automation can request a call from the agent, for example when a lead from ads has gone an hour without contact.
An example, step by step
An ordinary Tuesday, from form to appointment
An illustrative case with fictitious names: this is how Viliera is used on a normal day.
11:02
A lead comes in from ads
Carlos fills in your campaign form. His record is created with the campaign as its source.
11:07
The agent calls him
Within your hours, the agent calls Carlos, introduces itself on behalf of your business and asks what he needs.
11:10
Summary on the record
Carlos wants an appointment this week. The call is transcribed and summarised on his record, with his interest flagged.
11:30
Your team books the appointment
The sales rep reads the summary, messages him on WhatsApp and Carlos books Thursday. The agent doesn’t call him again.
Frequently asked questions
A Twilio account for the phone number and an ElevenLabs account for the voice, both in your business’s name. You connect them in Settings and the agent always uses your accounts, never another business’s.
More features
Other Viliera CRM features
- WhatsApp with AIThe official WhatsApp Business API inside your CRM, with AI that replies, qualifies and books.See page
- Online bookingCalendly-style booking links connected to the CRM calendar, also from the chat and WhatsApp.See page
- Automations“When this happens → do this” rules that send WhatsApps, emails, tasks and calls on their own.See page
We’ll show you with a case like yours
Tell us how you work and we’ll show you Viliera set up for your industry. Or get started on your own: 14 days free, card required.